DVD-RWMedia.com is a leading online retailer serving in the computers/electronics industry located in Southern California. We are a specialty store that carries a wide range of blank media, computer hardware, printing solutions, electronic gadgets, accessories and more.

DVD-RWMedia.com has been ranked 34th in the Computers/Electronic Market by the Internet Retailer Top 500 Guide in 2006. Other independent ratings sites such as ResellerRatings, BizRate, NexTag, and DigitalFAQ.com ranked us as the #1 preferred online retail store for our excellent product selections, bargain pricings, fast delivery, and professional customer service. DVD-RWMedia.com offers competitive compensation and benefits packages including bonuses, health insurance, 401K and paid vacation/holidays/sick leaves. We are committed to creating a diverse work environment and proud to be an equal opportunity employer. If you are interested in being considered for employment with DVD-RWMedia.com, please email your resume with salary expectation to hr@linkyo.com referencing the position title.

Customer Service Department

• Customer Service Representative
• Sr.Customer Service Representative

Merchandising Department

• Product Manager I
• Product Manager II
• Market & Statistical Analyst
• Buyer I
• Buyer II

Marketing Department

• Jr. Web Designer
• Web Designer

Warehouse Department

• Warehouse Worker or Class C Drivers $9~$10 hr
• Warehouse Specialist

Customer Service Department

Customer Service Representative

Experience Level: 1+
Desired Education Level: HSD
Customer Service Department Job Description:

1. Assisting customers via calls or emails regarding Placing Phone Orders, Order Confirmation, Product/Promotion Questions, Shipping Status, Returns, etc. with the goal of increasing business, customer satisfaction, and customer retention
2. Log and track incoming and outgoing telephone calls, as well as, report call volume data to management following established departmental guidelines and procedures.

Order Processing Department Job Description:
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

1. Processes on hold orders
2. Contact customers for on hold orders via phone or email
3. Verify billing and shipping address with bank or customers
4. Follow UPS Claim for lost packages

Return Department Job Description:

1. Assisting customers via calls or emails for product return request
2. Processing returned packages: open and exam return products, recording and follow up the return products
3. Return product inventory cycle count

Qualifications:

1. Detail Oriented
2. Basic Computer Skills (Word/Excel/Internet)
3. Clerical or Customer Service experience is a plus
4. Excellent communication skill
   

Sr. Customer Service Representative

Experience Level: 3-5
Desired Education Level: HSD
Job Description:

1. Assists Supervisor to identify and implement process and service improvements
2. Assists Supervisor in monitoring and driving achievement of all Customer Service Department key performance metrics
3. Assists Supervisor in improving overall customer ratings
4. Assists with escalated calls and emails from customer who need additional or extended service
5. Generates various reports (for example, call center availability/service quality reports) to support department documentation and data collection
6. Supports customer service associates with customer issues and during peak high workload situations
7. Performs other duties as assigned or apparent

Qualifications:

1. High school diploma and with 3~5 years of experience
2. Must have at least 1 year experience within a call center environment
3. Intermediate knowledge of Word and Excel
4. Ability to complete projects in a timely manner and formulate reports
5. Must be detail orientated and multi-task

Merchandising Department

Product Manager I

Experience Level: 0-2

Product Manager II

Experience Level: 2-5
Desired Education Level: Bachelor of Business
Job Description:
In response of Product, Price and Promotion strategy by marketing research and data analysis

1. Product Management: extend product lines and manage product through its life cycle by research of market trend and constantly review product performance. Research industry trends to design on product strategies. Develop, create and update product information and web content. Develop purchase plan by sales analysis and marketing research.
2. Price Management: Decide and review product prices and pricing strategy based on market research and strategic plans. Monitor market prices changes and update prices when necessary. Build up relationship with vendors to create competitive advantage.
3. Promotion Management: Identify, implement and manage cost-effective promotion programs on assigned product lines. Improve promotion performance by constantly develop new strategies and evaluate promotion events via data mining.

Qualifications:

1. Ability to prioritize tasks which may involve strict deadlines. Not afraid to take on challenges.
2. Highly organized and detail oriented.
3. Excellent interpersonal and communication skills.
4. Bachelor's degree in Business Administration, Marketing, Social Science or related field is required.
5. Other Key Skills/Abilities:

• Advance market research skills
• Knowledge of database management
• Must be proficient in Microsoft Office (Word/Excel)
• Excellent analytical and problem solving skills

Market & Statistical Analyst

Experience Level: 2-5
Desired Education Level: MBA Degree in Marketing
Job Description:
Analyze and research markets for media products such as DVD, memory disks and other accessories and predict the trends and popularities of these products; provide input on new product concepts and overall product line vision; prepare written reports for the management for marketing suggestions, effective advertising and strategies, price and future trends through daily statistical reports; analyze the statistics and competitor's operation methods and recommend improvements in marketing plans; undertake special research project within allotted time; select most appropriate statistical technique, present key insights and their potential applications to the management

Qualifications:

1. Ability to prioritize tasks which may involve strict deadlines. Not afraid to take on challenges.
2. Highly organized and detail oriented.
3. Excellent interpersonal and communication skills.
4. Bachelor's degree in Business Administration, Marketing, Social Science or related field is required.
5. Other Key Skills/Abilities:

• Advance market research skills
• Knowledge of database management
• Must be proficient in Microsoft Office (Word/Excel)
• Excellent analytical and problem solving skills

Buyer I

Experience Level: 0-2

Buyer II

Experience Level: 2-5
Desired Education Level: Bachelor of Business
Job Description:

1. Manage buying of merchandise. Select and purchase at the most favorable price.
2. Negotiating prices and discount terms with vendors. Researches, evaluates and negotiates vendor quotes and services to determine most desirable suppliers.
3. Analyze and monitor sales records and trends to anticipate buying patterns, product selection and inventory levels.
4. Completes reports of purchasing activities and costs analysis.
5. Other duties as assigned

Qualifications:

1. Familiar with Consumer Electronics, Computer Products, Accessories and Peripherals in a related area is a plus.
2. Familiar with standard concepts, practices, and procedures within the purchasing field, such as price and terms negotiations.
3. Must be proficient in Microsoft Office (Word/Excel)

Marketing Department

Jr. Web Designer

Experience Level: 0-2
Desired Education Level: Bachelor of Arts
Job Description:
Creating user friendly website with high quality web page layouts and graphics

1. Designs and constructs web pages/sites. Maintains and provides ongoing design of the website, promos and ad banners, seasonal content specials and custom chat launcher design for partners
2. Work with programmer to develop new functions to help customers to navigate on the web site. Reviews specifications and provides time estimates on the development of projects and features. Prioritizes projects and deliverables

Qualifications:

1. Ability to prioritize tasks which may involve strict deadlines.
2. Highly organized and detail oriented
3. Excellent communication and writing skills
4. Other Key Skills/Abilities:

• Highly skilled in creating high quality web page layouts and graphics
• Experienced in hand coded HTML
• Good understanding of CSS
• Proficient using Photoshop/Illustrator and other graphic design tools
• Basic understanding of JavaScript

Web Designer

Experience Level: 2-4
Desired Education Level: Bachelor of Arts
Job Description:
Designs and constructs user and search engine friendly web pages/sites via visitor path and web analysis.

1. Designs and constructs web pages/sites. Maintains and provides ongoing design of the website, promos and ad banners, seasonal content specials and custom chat launcher design for partners.
2. Develops new functions to help customers to navigate on the web site. Reviews specifications and provides time estimates on the development of projects and features. Prioritizes projects and deliverables.
3. Collects and analyzes data to evaluate existing and potential online markets. Uses traffic tracking applications to recognize user patterns and trends to help formulate effective marketing techniques.

Qualifications:

1. Ability to prioritize tasks which may involve strict deadlines.
2. Highly organized and detail oriented
3. Excellent communication and writing skills
4. Other Key Skills/Abilities:

• HTML/CSS
• PhotoShop/Illustrator
• Designing to optimize search engine spiders/crawling for MSN, Google, Yahoo, etc
• Web Trends or other site traffic monitoring tools
• Programming skills a plus: JSP, ASP, PHP

Warehouse Department

Warehouse Workers or Class C Drivers $9~$10hr

Experience Level: 0-2
Desired Education Level: N/A
Please apply in person: Monday to Friday at 9AM
(No Appointment Required)
17936 Ajax Cir, City of Industry, CA 91748
Cross Streets: Rowland and Fullerton Rd
Directions:

1. Take the CA-60 toward POMONA
2. Take the AZUSA AVE exit
3. Turn Left on S AZUSA AVE
4. Turn Right on E RAILROAD ST
5. Continue on ROWLAND ST
6. Turn Right on AJAX CIR

Job Description:
Receiving, Order Pulling,Checking, Shipping and Packing
Full-time Positions (40hrs per week 8:30am~5:15pm)
Part-time Positions (24hrs per week flexible schedule)
For Full-time Driver position also including local delivery and pick-ups.
Qualifications:

1. Excellent Attendance, Productivity & Accuracy
2. Experience with RF Barcode Scanning, UPS and USPS shipment is a plus
3. Forklift certificate is a plus not required
4. Full-time employees must be available to work overtime (maximum 4hrs weekly)
5. For Driver position: Valid Class C California driver license; Forklift operator certificate a must; Must have clean DMV record; Please bring driver license and a copy of DMV report when apply in person.

Warehouse Specialist

Experience Level: 2~4
Desired Education Level: HSD
Job Description:
Responsible for training employees in day to day activities. Assist Warehouse Manager and Lead in maintaining procedures and policies. Help in maintaining an organized workflow throughout the distribution center. Track and Document warehouse Key Performance Indicators.

1. Document processes and procedures.
2. Train employees on Processes and procedures
3. Conduct observations to Ensure warehouse processes are being followed
4. Conduct observations of current process flows.
5. Work with Warehouse Manager and Lead to determine best work methods.
6. Track warehouse performances (Charts and graphs)
7. Track progress of continuous improvement steps.
8. Other duties may be assigned.

Qualifications:

1. Minimum of 2 years related experience and/or training; or equivalent combination or education and experience.
2. Knowledge of Microsoft Excel and Word. Ability to create formulas and apply basic mathematical equations in Excel. Ability to create Word documents. Knowledge of basis Email systems.