30 Day Satisfaction Guarantee

     All products sold by DVD-RWMedia.com offer a 30 day satisfaction guarantee unless otherwise stated. All returns will be evaluated and tested upon receipt by our technical team.

All returns are subject to the following:

• A return merchandise authorization number is REQUIRED for all returns.

  You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. DVD-RWMedia.com will not accept returns without an RMA number and materials will be sent back on sender's expense. RMAs are valid for 15 days, within which the return must be received by DVD-RWMedia.com.

  Please complete this online return form or call 1-626-363-1490 EXT#106 to submit your RMA request. You will receive an RMA number and form. Please display the RMA number so it can be easily visible on your package along with the required form.

• To what address do I send return merchandise to DVD-RWMedia.com?

  Ship your authorized returns to the following address:

  DVD-RWMedia.com
  629 South 6th Avenue
  La Puente, CA 91746

• All product returns must include the original packaging/invoice and any related promotional free items.

  Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, all cables, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well or the customer is subject to a 15% restocking fee. DVD-RWMedia.com may refuse the return if the product is not returned with the complete package.

• All cross-ship will only be accepted under specific conditions.

  All cross-ship items will only be accepted under the following conditions:

  1. Customer agrees to pay first - In order for DVD-RWMedia.com to process the cross ship request, customers will have to pay for the replacement product first.
  2. Exchange for same product only - Advance replacement is only available when exchanging for the same exact product.
  3. Customers are responsible for all shipping costs.

• All returns must be shipped freight prepaid and with a tracking number.

  Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by DVD-RWMedia.com.

• All related fees (shipping & return shipping fees) are Non-Refundable for all products.

  Shipping fees are paid to the delivery service provider and not to DVD-RWMedia.com, therefore all shipping fees are NON-REFUNDABLE.

• Physical damages to any product will void the product's warranty and breach the return policy.

  Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.

• How do I determine if the product is defective?

  Please look up the appropriate product category:

  • Media

  How can I determine whether the disc I have received is defective?

  1. If the disc is simply not recognized by the burner:

     Upon receipt of the media, if your dvd burner does not recognize the media, it is usually defective; unless the wrong type of media was purchased. It is suggested that you first determine what formats your DVD/CD burner is capable of writing: -R, +R, RAM, etc. For more information on DVD formats, please refer to the FAQ section of our website.

  2. If the media creates coaster(s) DURING burning:

     The media will have to be sent back and tested before we can verified as defective.

  Compatibility playback on a DVD player:

  1. If your newly burned DVD disc can be played on some DVD players but not others, the disc is not necessarily defective. This is usually caused by the compatibility of the DVD player rather than the disc itself.

  2. If the completed disc is playable on the computer, but not on a stand alone DVD player, the media is not defective. This can usually be resolved by finalizing the contents of the DVD disc.

  If you simply do not like the quality of the media, it is not considered defective. In this case a 15% restocking fee may apply upon return. We will issue a credit back to you credit card but will automatically deduct the restocking fee.

  • Hardware

    DVD-RWMedia.com offers a 30 day satisfaction guarantee. Duplication hardware can be returned for with 15% restocking fee or a manufacturer's replacement within 30 days. All returned hardware will be tested by our technical team to determine whether the product is defective.

    How to determine whether my drive is defective?

    A DVD/CD writer or Hard Drive is usually considered defective under the following conditions:

    • DOA (Dead On Arrival) - The drive just simply not function upon receipt.

    • Loud abnormal spinning noise - Due to the high revolution on some of the DVD writers, a substantially amount of noise will be heard while the drive is spinning. If an extremely loud or abnormal noise occurs, it might be defective.

    • For hard drives sold by DVD-RWMedia.com, all partition issues are not considered defective.

    • Any physical damage of the product will void the product warranty and breach our return policy.

  • Flash Memory

    1. All returns on memory product must be in its original packaging.

    2. All cables, software & accessories must be included in the return.

    3. All memory returns must be examined and tested by our technical team to determine whether the item is defective.

  • Ink & Toner

    All inkjet and toner cartridges must be examined and tested by our technical team to determine whether it is defective. In addition, all returned products will also be subject to a weight test to determine the amount of usage. We reserve the right to refuse any item(s) that has been significantly used.

    How do I determine my inkjet cartridge is defective?

    Epson or Canon Cartridges:

    • After installing the cartridge, the printer monitor still shows that you cartridge is empty. Here is the solution:You will have to prime the Epson cartridge by using the printer cleaning option on your printer. If the problems persist, most likely You have a defected Epson cartridge.

    • After installing the cartridge, some the black or color print out is faded.

      • Try cleaning the print head or prime the cartridge by using the Epson Self Cleaning button.

      • Try printing couple more pages to increase the flow of ink into the print head.

      • If the problems persist, most likely you have a defected Epson cartridge.

    HP Remanufactured Inkjet Cartridge:

    • After Installing the Remanufactured Cartridge in your HP Printer if the print out is faded or there is no print out at all.

      • Try cleaning the print head or prime the cartridge by using the Self Cleaning button.

      • Try printing couple more pages to increase the flow of ink into the print head.

      • If the problems persist, most likely you have a defected cartridge.

    HP Toner Cartridge

    • Before you start your first print job on a HP LaserJet Printer. Please make sure that the protection strip is pull out of the cartridge first.

    • If there is a streak after each page is printed. Please make sure the protecting strip is pulled out of the toner cartridge.

    • If the problems persist, most likely you have a defected toner cartridge.

    • If the print out constantly gives you a very dark page, most likely you have a defected cartridge.